“Sender” refers to the Service User who uses this Delivery Service.
“Cantec” refers to the Service Provider who provides the Delivery Services to the Service User.
“Cantec’s Online System” refers to online software provided by Cantec for the purpose of Delivery Service.
“Recipient” means the end receiver who receives the parcel through the Delivery Service provided by the Service Provider.
“Driver” means the Service Provider’s personnel and/or driver who does pick up and or/drop off parcels.
“Parties” refers to both the Service User/Sender and Service Provider.
“Delivery Service” means the delivery or logistics services provided by Service Provider to Service User, including but not limited to customs clearance, importation procedures, preparation and/or execution of any required paperwork for the purpose of these Terms and Conditions.
“Cash On Delivery Service” means the collection of cash payment on behalf of the Service User by the Service Provider during the delivery service.
“ePOD” means electronic proof of delivery.
“Working Day” means each and every day in a calendar week, except for Sunday, and statutory public holidays in Canada, where it means each and every day in a calendar week, except for Saturday and Sunday, and statutory public holidays, unless the Parties agree otherwise.
“Cantec Pack” means a pre-paid polymailer entitling the holder to one (1) time use of Cantec’s delivery service and designated as such.
“Delivery Working Hours” shall mean 9am to 10pm.
Cantec reserves the right, at its sole discretion, to change, modify, add or remove these Terms and Conditions from time to time and the Sender shall be bound to observe and comply with such terms and conditions prevailing from time to time.
Standard: within 3 working days with no specific time-slot (For Standard delivery, Cantec shall deliver the parcel within 3 working days from the day of pick up anytime between the Delivery Working Hours)
Cantec Pack sold are non-refundable and or non-exchangeable.
Enter all relevant information relating to the amount to be collected from the Recipient in Cantec’s Online System, which the Sender shall have access to; and
To check that the information referred to in Clause 2.a.i. has been accurately entered into Cantec’s Online System pursuant to such input.
Parties agree that Cantec may reject any request to collect cash payment from the Recipient at its reasonable discretion should the Sender provide insufficient or incomplete information.
Payment for the Cash on Delivery Service shall be made on a weekly basis i.e. every Tuesday or Friday of the week (“COD Payment Date”), Cantec shall:
provide a schedule detailing the respective amount of cash payments collected from the Recipient during the preceding period as well as the aggregate total of cash payments collected during that period; and
pay the Sender the aggregate total of the Cash on Delivery Fees and delivery fees for the preceding period within 3 calendar days.
For avoidance of doubt and notwithstanding anything in this Terms and Conditions to the contrary, “preceding period” shall mean the time period elapsed from the last COD Payment Date.
In the event that there are any disputes in the amount provided in the COD payment schedule, the Sender shall within 7 calendar days confirm or dispute the amounts provided in such COD payment schedule and Cantec shall make the necessary adjustment in the following COD payment schedule. If the Sender fails to provide any reply in 7 working days, Parties agree that the amounts provided in such COD payment schedule shall be deemed accurate and final.
Parties agree that Cantec shall remit the Cash on Delivery Fee via bank transfer to the Sender’s designated account and Cantec shall be deemed to have successfully satisfied its obligations.
The Sender hereby warrants that the bank account details provided and/or any instruction on funds transfer made by Cantec does not involve or facilitates any Anti-Bribery, Anti-Money laundering and Countering Financial of Terrorism or criminal activities and is in compliant with all applicable requirements and regulations in accordance with the law of Canada. In the event that the Client refuse or do not provide the necessary information and documents requested or if Cantec is unable to verify the necessary matters as mandated by the Rules, Cantec reserves the right to terminate and or suspend this Delivery Service with immediate effect.
The Sender agrees to indemnify and hold Cantec harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgements, including legal fees and costs, that may arise due to or as a result of the provisions in Clauses 2(g) and 2(h) by the Sender pursuant to this Delivery Service.
In the event the contents of a Cantec Pack are lost or damaged as a result of Cantec’s poor handling of the Cantec Pack and subject to Clause 4.b., Parties agree that Cantec shall be liable as below:
For the order has non COD and non description on our system, the shipper must provide the receipt or the evidences confirming that customer ordered.
The order has non COD, Recovery will check and compare the lowest prices of the product on 3 commercial websites and calculate the average price to compensate.
In view of health, hazard and safety, Cantec reserves the right to dispose the damaged parcel.
Cantec will only acknowledge loss and damage claims that are submitted either within 30 days after the order was created or 7 days after successful delivery of order, whichever is later.
Notwithstanding Clause 5.a., Cantec and the Sender shall agree on the following communication channels:
For potential Sales Matter:
The Sender shall refer to the Terms and Conditions for the correct use and purpose of the Cantec Pack.
Notwithstanding the above, Cantec shall have the sole and absolute right to refuse service of Cantec Pack at its sole discretion.
The Sender agrees to indemnify and hold Cantec harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including legal fees and costs, that may arise due to or as a result of the contents of the parcel, with the sole exception of such claims, demands, losses, cause of action, damage, lawsuits, judgments, including legal fees and costs, resulting in personal injury or death AND resulting from Cantec’s negligence.
Cantec warrants that its collection, use, disclosure and processing of any personal data provided by the Sender shall adhere to the PDPA. Without prejudice to the generality of the foregoing, Cantec warrants and undertakes that it shall, with respect to personal data provided by the Sender: